Not resolved
2 comments

On behalf of Accurate Engines I would like to state that it is never our intent to not take care of our customers. In addition we do indeed honor our warranties when issues arise.

We have made many strides over the past 2 years to provide our customers with more information in relation to their engine or vehicle.

In addition we have added a whole additional staff to address our previous customer service issues due to our company growth.

We have also detailed our warranty in length and you can view this before any purchase on our website @ accurateengines.com

We exercise the same industry standards that other large engine re-manufacturers consistently use.

We strive to provide our customers with the best customer service that we can and continuously try to improve.

We also have an independent inspection service that operates nationwide who can verify causes of failure, we are happy to stand behind our product and have instituted the independent inspector in order to provide customers with a determination from an outside party not affiliated with our company.

While we do make mistakes on occasion many times in these cases we are not the installers and damage is caused upon installation. We understand that the customer may not understand all the technical aspects of an engine installation. Due to this we have made sure that we provide the installing mechanic with all our recommendations for installation in order to make it a smooth process.

Plenum re-use is a huge issue in our industry and a large portion of the warranty claims here at our facility, once again we have made sure to disclose this to all installing mechanics and we always recommend a NEW PLENUM, cleaning the plenum will not remove all the debris.

In regards to what we reimburse per hour for labor, this is stated in our warranty contract that is once again available for consumers online to read before purchase.

This labor rate is once again an industry standard and we use All-Data Hours to reimburse for the labor that we agree to. This is all included in the warranty we provide to our customers.

In regards to core reimbursement, the policy is payment is sent out within 30 days of receipt of the engine once it has been inspected and deemed fully reusable. Our industry depends on cores to fuel our business and we must receive them in useable condition. We do partial reimbursements if a head or block is the only component damaged. This policy is also outlined on our website for viewing before sale for all our customers.

We disclose all of our policies on our website in regards to warranty, core charges and I have recently updated our refund policy on all our customer quotes.

Our goal is to as transparent as possible.

We as a company have been in business for over 30 years.

We produce roughly 1500 engines a year in addition to other work we perform.

You are welcome to contact us with any issues you may have at 616-531-2050

Review about: Accurate Engines Installation.

Had an Experience with Accurate Engines?

Write a review

Comments

Terms of Service
Post Comment
Cancel
pablegalrn
#1052038

You do not stand behind your warranties you always say it was something wrong with the installation or something else but never take responsibility for poor workmanship.You also charge a fee of 69 dollars a year to continue your warranty.

I should have known better what scam artists you are.Never buy an engine from this company you will be sorry and out thousands of dollars.

Anonymous
#859684

You do not in anyway shape or form try and help your customers. We bought an engine from you almost a year ago and it has been one problem after another and none of which your are willing to accept responsibility for, a motor that cost 2500 has become 7,000 with repairs and rentals that you always claimed " the check was in the mail" I would never recommend you to anyone

You May Also Like

Intoxalock - I have written a review It was not posted Intoxalock " Please credit my account with Intoxalock, Attached to this E-mail is a copy of the mail in rebate form, installation invoice, receipt, and work order from High Low Customs..." Read more Carid - I got toally screwed! Carid "A year ago I was diagnosed with cancer. I wanted to fill my my bucket list. I saw the best rims on CARiD and called to make sure that they..." Read more Automotix - Bad AC Compressor and Packaging Automotix "I bought a recycled AC Compressor on 6/27/17. It only worked for about two-three weeks. I called and got a replacement compressor in August. That one came completely damaged. Although..." Read more Carid - Waited a half year for Headlights - Now waiting three weeks for refund Carid "April 2017 I ordered some Spyder Headlights for my BMW project. Because there were two versions of this headlight (DS1/DS2) for my vehicle, I contacted them prior for a suggestion..." Read more Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle Rockport "This is what I wrote to Rockport: I am really surprised that rather than looking at the issue where your product has caused an injury, your response is purely focussed..." Read more Wayfair - Bed bugs Wayfair "I purchased a upholstered bed frame from wayfair. Put it together with ease and it was beautiful. Fast forward a few months and myself and my kids started getting welts...." Read more Directv Now - DIRECTV - Not Providing Credit Promised on Wireless Genie Mini, agreed upon as a convience to installers. Directv Now "On 03/17/17 we signed up for DirecTV, on 03/24/17 the installers came to setup the system, was based on a promotion of receiving a $150 prepaid card. The main (upstairs)..." Read more FEMA - What tha..... TALK ABOUT GETTING IT. FEMA "I WAS RAN OVER BY A RENTA CENTER TRUCK 12 27 2016 after three monthes of phyisical theraphy two spine surgeries i learned to walk again well i took a..." Read more